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90-night comfort exchange guarantee

90-Night Comfort Exchange

hassle free returns

GIVE YOUR BODY SOME TIME TO ADJUST

At Beds Online we offer a 90-Night Comfort Exchange, but there are certain conditions we ask you to accept.

Our sales consultants are extremely proficient in assisting you with selecting the most suitable mattress for your specific requirement, however, you might still find that the mattress you receive does not offer you the support and comfort that you need. We do ask that you spend a minimum of 14 nights on your new mattress, as it will take time for your body to adjust to the new, more supportive mattress. Initial aches and pains are very common when replacing your old and worn-out mattress.

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EXCHANGE POLICY

  1. The mattress should be slept on/used for a minimum period of 14 nights.
  2. No Refunds will be processed – This is an exchange policy only.
  3. To be eligible for a comfort exchange, a mattress protector must be bought from us, with your mattress. Mattresses with visible marks or stains will not qualify for exchange. Additionally, any damage or defects resulting from misuse or lack of protection may void eligibility under the comfort exchange policy.
  4. The exchange will be for another mattress that is equal to, or higher in price. No exchanges for mattresses of lower value.
  5. The exchange must be for the same size and length as originally purchased.
  6. Only the mattress will qualify for the exchange – no bases will form part of this transaction.
  7. We have the right to request images of the product before approving the exchange.
  8. The comfort trial is valid for one exchange per customer only.
  9. This policy is not valid for special sizes, warranty exchanges or any other custom mattresses.
  10. Should you make use of the 90-Night Trial, you will be liable for collection and delivery costs.
  11. A R400 steam-cleaning fee will be charged for all returned mattresses.
  12. Unused products, sealed in their original package could qualify for a full refund under the refunds policy.

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